Example build
Customer Enquiry Portal
Collects structured enquiries and routes next steps, replacing inbox-based request handling with a clear triage workflow.
Who it helps
Sales and service teamsPrototype complexity: Medium
Project overview
A structured intake flow that replaces scattered email requests with a clear, trackable process.
The problem
Customer enquiries arrive through email, phone, web forms and social media. No one has a clear view of what has been received, who is handling it and whether responses are on track. Requests get lost, duplicated or delayed.
What was built
A structured enquiry portal with a guided intake form, automatic categorisation and routing, ownership assignment and status tracking. The team gets a single queue of enquiries with clear ownership, SLA visibility and history of every interaction.
Production considerations
Spam protection, CRM hand-off, response SLA tracking and data retention policies need to be addressed for production use.
Portal mockup
Demo data only
First version scope
- Guided intake form
- Categorisation and routing
- Ownership assignment
- Status tracking
- History log
Need a better enquiry workflow?
WorkFlint can help scope and build a portal that keeps every customer request visible and trackable.